Hands up if you know of someone working in the customer service department.
A famous quote reads, “If you do not take care of your customer, someone else will.”
It’s common knowledge that Customer Service Jobs are some of the most common positions in Kenya attracting hundreds if not thousands of job seekers in the country. That said, how can employers ensure that those who seek opportunities in this area are well trained and equipped with the right knowledge?
Recours Four Kenya Consultant has identified an area of improvement in this area with a Training Session scheduled to take place on the 8th June 2019 2.00pm at The Panari Hotel, Nairobi. The session will be conducted by Manoj Changarampatt, a renowned corporate trainer who has worked with blue chip companies such as Samsung, Nokia and other renowned brands in leadership positions.
Why should you attend the training?
Here is a good why….Customer Service excellence will give you the competitive advantage you need to survive in the ever tough and increasingly uncertain Kenyan business and job market. As we all know, in today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. But you already knew that.
When it’s all said and done, how you chose to handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This well timed training on providing good customer service will give you the skills you need to communicate in a professional manner, gain respect, enhance customer relationships and secure an overall competitive advantage in the industry.
In addition to all that, how else does the training help your team?
At the end of the training, as a customer service personnel you will have enough information to deliver better and faster service and increase customer satisfaction which will enable you to learn and gain repeat business. What’s more important, at the end of the training you will be able to gauge what customers expect.
One more important thing is that you will be able to recognize the signals of customer irritation and how you can respond appropriately and assist in quickly finding a workable solution to your customer’s problem.
It all boils down to having your employees know the benefits of providing impeccable customer service, creating customer service revenue, finding out why customer satisfaction is based on perception, dealing with difficult customers and responding effectively to specific customer behaviors.
So, who should attend this training?
The training will focus on customer service representatives, technical and support personnel, field service representatives, account managers, marketing teams, business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.
To get all this handful information, you will have to part with an early bird discount pay before 31st May 2019 of 5000. This is only per participant inclusive of training materials, certificates of completion, refreshments, tea and snacks.
To learn more about the training, visit our website HERE for more details.