Business Communication Skills


How to Communicate with Clients using Diplomacy, Tact and Credibility

How well you and your staff communicate with your clients can make or break your professional image. It directly influences how others view your work and performance. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This training will teach you and your staff how to be consistent professional communicators even in difficult situations. Teams will learn how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs. This will enable teams to master the winning tactics to work harmoniously to achieve your organizational and client goals.

NITA Approved Trainers (NITA/TRN1065). IHRM certified HR Firm (C000371)

Learning Objectives

  • Apply diplomacy and tact to be a credible and effective communicator in your workplace and work station.
  • Manage the impact your communications have on your professional image and that of your company
  • Define and leverage your communication style
  • Develop and demonstrate better listening skills when dealing with fellow workmates and clients
  • Understand the importance of perceptions
  • Explore communication style differences and learn to flex your own style in a professional manner
  • Recognize the impact of stress on communications and be able to adjust for it in difficult situations
  • Know what makes effective, powerful communication and develop the skills to model it when dealing with potential and repeat clientss

Charges per person

6000 Ksh Only per participant inclusive of training materials, Certificates of completion, Refreshments all day. Tea and snacks at 4.00pm. (Cost is VAT inclusive)

Who Should Attend

Business Professionals, Marketing Professionals, Client service professionals, Technical professionals and anyone who wants to build better work relationships, maximize impact, increase productivity, and drive results by applying effective business communication, client and relationship management.

How to Book
Simply send an email to: and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Our training programs usually get sold out early so ensure that you have made your booking early enough.

Date and Time

Sat, November 16th, 2019
2:00 PM - 6:30 PM EAT


Panari Hotel, Nairobi