Customer Experience (CX) Skills Training


Discover how to make every client connection a positive one—a skill that’s especially crucial during an economic downturn. This customer experience training demonstrates practical ways you and your team can hold on to your valuable customer base and win repeat business. This training will also show you how to measure your organization’s ability to meet and exceed customer expectations.

NITA approved Trainers: NITA/TRN/1065, IHRM Registered: C00371.

You and your staff will discover:

  • How to create a culture where your team works together, cohesively, towards a common goal
  • Ways to help employees understand how and why their role is important to the organization
  • Explore the role of every employee in delighting your customers
  • How to meet and exceed your clients’ personal and business needs
  • Quickly and efficiently building trust and credibility with your customers
  • Identify the three types of customer expectations and how to exceed them
  • Make Every Employee a Customer Experience Champion
  • Advice for productive behaviour in dealing with challenging situations


6000 KSH Only per participant inclusive of training materials, Certificates of completion, Refreshments, Tea and snacks at 4.00pm.

(Cost is VAT inclusive)

Who Should Attend

Key account professionals, Customer care professionals, Sales and marketing teams, business owners, veterans who want to refresh their skills and managers who want to learn professional customer experience techniques.

How to Book

Simply send an email to our training team on and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Our training programs usually get sold out early so ensure that you have made your booking early enough.

Date and Time

Sat, September 7th, 2019
2:00 PM - 6:30 PM EAT


Panari Hotel, Nairobi