Jun
08
Ended

Customer Service Excellence Training


Description

How to Win and Keep Customers

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

NITA approved Trainers: NITA/TRN/1065

How You and Your Teams Will Benefit

  • Deliver better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers—and your value to your organization
  • Manage stressful situations more effectively
  • Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem

What you and your teams will cover

  • The benefits of providing good customer service
  • Focusing on customer service excellence and success
  • How customer service creates revenue
  • Why customer satisfaction is based on perceptions
  • Focusing on customers’ top two expectations to save time and reduce stress
  • Managing customer expectations by personality style
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviours

Charges             

6000 KSH Only per participant inclusive of training materials, Certificates of completion, Refreshments, Tea and snacks at 4.00pm.

(Cost is VAT inclusive)

Who Should Attend

Customer service representatives, technical and support personnel, field service representatives, account managers, marketing teams, business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.

 

How to Book

Simply send an email to Eileen Ekessa on training@r4kenya.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Our training programs usually get sold out early so ensure that you have made your booking early enough.

Date and Time

Sat, June 8th, 2019
2:00 PM - 6:30 PM EAT

Location

Panari Hotel, Nairobi
,
Kenya