How to Win and Keep Customers
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
NITA approved Trainers: NITA/TRN/1065
How You and Your Teams Will Benefit
What you and your teams will cover
6000 KSH Only per participant inclusive of training materials, Certificates of completion, Refreshments, Tea and snacks at 4.00pm.
(Cost is VAT inclusive)
Who Should Attend
Customer service representatives, technical and support personnel, field service representatives, account managers, marketing teams, business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.
How to Book
Simply send an email to Eileen Ekessa on firstname.lastname@example.org and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.
Our training programs usually get sold out early so ensure that you have made your booking early enough.