Mar
07

Customer Service Skills Training: Become a Customer Service Superstar


Description

In a world where we are faced with more and more competition, customer service that excels can help your organization stand out from all the rest. This training provides tools and insights to help your team better understand what your customer wants and needs.

Your team will discover how to enhance the customer connection and promote greater loyalty by meeting those needs, exceeding expectations and handling difficult situations with empathy. These insights will also help you build a stronger connection to your customers throughout your organization.

Develop the knowledge and attitude to deliver exceptional service and make everyone in your organization a Customer Service Superstar.

Learning Objectives

  • Exploring the role of every employee in delighting your customers
  • Meeting and exceeding your clients’ business needs
  • Quickly and efficiently building trust and credibility with your customers
  • Identifying the three types of customer expectations and how to exceed them
  • How to manage your emotions when under stress
  • Effective problem solving and decision making when dealing with customers

Who Should Attend

Sales and Marketing Professionals, Client service professionals, Technical professionals and anyone who wants to build better client relationships, maximize impact, increase productivity, and drive results.

Charges on special offer

Only 6000KSH per participant inclusive of training materials, refreshments, meals & certificates

How to Book
Simply send an email to our Training Coordinator on: training@r4kenya.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Our training programs usually get sold out early so ensure that you have made your booking early enough.

Date and Time

Sat, March 7th, 2020
2:00 PM - 7:00 PM EAT

Venue

Panari Hotel, Nairobi
,
Kenya