Job Title: Customer Success Associate
Job Category : Customer Service
Job Type: Full Time
You will be responsible for providing an inspiring and delightful experience for our customers.
- Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
- Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
- Escalating customer feedback and IT issues to help improve our product
- Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
- Passionate about customer service
- Highly entrepreneurial – comfortable with ambiguity and taking initiative
- Excellent collaborator and team Player
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Good typing speed (ideally above 45 wpm)
- Previous experience in Customer Service in Finance related company is an added advantage
- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
- You are required to take an online typing speed test through the link below
- Go to http://www.typingtest.com/ to complete a type speed test.
- On the left, select English, 1 minute, and Aesop’s Fables.
- Click the green “Start Test” button.
- Please upload a screen shot of your typing test results as part of your covering letter.