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Customer Success Associate - Kenya , Branch International.

Recours 4 Kenya
KENYA
Customer Service
Full Time


Job Title: Customer Success Associate

Job Category : Customer Service

Job Type: Full Time

Job Overview
You will be responsible for providing an inspiring and delightful experience for our customers.
Your primary duties will include:
  • Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
  • Escalating customer feedback and IT issues to help improve our product
Qualifications
  • Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
  • Passionate about customer service
  • Highly entrepreneurial – comfortable with ambiguity and taking initiative
  • Excellent collaborator and team Player
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Good typing speed (ideally above 45 wpm)
  • Previous experience in Customer Service in Finance related company is an added advantage
  • Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
Typing Speed Test- Please follow instructions below
  • You are required to take an online typing speed test through the link below
  • Go to http://www.typingtest.com/ to complete a type speed test.
  • On the left, select English, 1 minute, and Aesop’s Fables.
  • Click the green “Start Test” button.
  • Please upload a screen shot of your typing test results as part of your covering letter.
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

 


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