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Greenlight Planet Open Vacancies: Manager – Customer Service & Quality : Products Africa (Nairobi): Apply Here

Recours 4 Kenya
Full Time

Organization Name: Green Planet

Job Location: Nairobi

Job Type: Full Time

Greenlight Planet is a social, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 30 million people in more than 60 countries.

From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.

Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct-to-consumer sales network, including thousands of trusted sales agents in local communities. But to reach most consumers, Greenlight partners with hundreds of of last-mile distribution companies, ranging from small retail wholesalers, to the world’s largest micro-finance institutions, mobile network operators, and energy companies.

Today, with over 900 full-time employees in 11 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to better training strategies, to more efficient logistical and after-sales service systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.

Purpose & reporting:

Greenlight Planet is into manufacture and sales of solar lanterns and other products for millions of off-grid families across the world, with focus on south-east Asia, Africa, Latam. Our customers are served through 2 channels:

The DTV (direct to village) model, and
The global partnership model.
The Pay as you Go Direct Sales Model
Job Location: Nairobi, Kenya

Reporting to: Chief Financial Officer

The Role:

Greenlight Planet offers numerous opportunities to grow professionally, across a variety of geographies. This role will work closely with various internal and external stakeholders stake holders across functions like Sales, Marketing, Finance etc to provide seamless reverse logistics and Quality Control operations across Africa.

The role may involve travel of about four days every month.

Key responsibilities for the role:

The Manager – Customer Service & Quality : Products Africa, will manage resources and daily operation of the function to ensure efficient execution of relevant reverse logistics supply chain processes and to strive for functional excellence of all activities by:

Leading the expansion of service centre footprint across Africa
Creating processes to service customers with a faulty light with world class service levels
Leading the demand and supply planning activities
Creating partner facing reverse logistics models for Sun King partners
The ideal Manager – Customer Service & Quality : Products Africa has:

A Bachelor’s degree or MBA qualification in Operations from a Premier institution
Relevant experience setting up after sales and quality control infrastructure including service and refurbishment centersin rural areas, planning for spare parts and repair and replacement policies to design world class customer service processes.
3-5 years in consumer durables after sales service. (experience with companies working in rural markets would be preferred).
Experience in handling cross-regional teams/stakeholders would be a big positive.
Experience in handling large Microsoft Excel files is a must.
Knowledge and hands-on experience designing and implementing unique reverse logistics processes and infrastructures.
Knowledge of handling imports and clearance for spare parts.
Knowledge of working and managing large and distributed network of service centres and refurbishment centres.
Knowledge of pricing and receivable modules for customer servicing.
Ability to work with various stakeholders such as sales teams, marketing, Finance Operations, etc.
Knowledge and working experience of ERP systems (SAP R3, Oracle, etc.)
Excellent communication skills
Energy, drive and the ability to handle multiple challenges and rapid growth
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.

Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.

Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist! So, regardless of your race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids status, disability or any other protected characteristic as established by law, we will accept your application and make a decision based on your suitability for the position

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