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IPOA Complaints & Legal Director

Recours 4 Kenya
Full Time

 Job Responsibilities

  • Providing guidance in development and implementation of strategies, policies, plans, standards and procedures pertaining to complaints and legal services as per the Authorities strategic plan;
  • Overseeing intake of all complaints and notifications;
  • Developing and managing the complaints database;
  • Leading and participating in major and complex legal assignments and projects;
  • Supervising all mediation and alternative dispute resolutions;
  • Ensuring authority is adequately represented in legal, civil and criminal court proceedings;
  • Leading discussions and explanations of complex legal concepts and development processes, risks and opportunities with senior management, authority’s committees, stakeholders and/or partners;
  • Overall responsibility of liaising with external agencies on all legal matters affecting the Authority;
  • Organizing and maintaining data used to develop policy recommendations and reports and act as the Authority’s central reference resource on the same;
  • Supervising, appraising, training and developing staff in the directorate; and
  • Prepare statutory performance and annual reports.

Qualifications for the Complaints & Legal Director Job

  • Must be a citizen of Kenya.
  • Meets the requirements of Chapter six of the Constitution of Kenya.
  • Served for a minimum period of three (3) years in the grade of either Head, Complaints/Legal or for a period of fifteen (15) years in Complaints and Legal services, five (5) of which must have been in a senior management level in the Public Service or Private Sector;
  • A Bachelor’s degree in Law or equivalent qualifications from a recognized institution;
  • A Master’s degree in any of the following disciplines:- Law, Business Administration, Public Policy development or equivalent qualifications from a recognized institution;
  • Post graduate diploma in legal studies;
  • Registered as an Advocate of the High Court of Kenya;
  • Certificate in computer application skills;
  • Demonstrated professional competence, integrity and capability in work performance; and
  • Demonstrate experience in result based strategic planning, monitoring and evaluation as well as financial management skills;
  • Certificate in either Corporate Governance or Strategic Leadership Programme lasting not less than (3) weeks from a recognized institution will be an added advantage.

Required behavioural skills

  • A candidate must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;
  • Strong managerial skills, including motivating, developing, coaching and leading teams; and
  • Demonstrate high ethical standards;

How to Apply

Please complete the application form (See link below) in BLOCK letters as appropriate and submit to the Chief Executive Officer/Secretary, Independent Policing Oversight Authority, P.O.BOX 23035, 00100 NAIROBI, KENYA, or forward your application to

Interested and qualified? Go to Independent Policing Oversight Authority (IPOA) career website on to apply

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