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Supervisor at G4S

Recours 4 Kenya
KENYA
Full Time
Operations


Organization Name: G4S

Job Title: Supervisor

Job Type: Full Time

Job Category: Operations

Job Introduction:

To ensure effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

Role Responsibility:

  • Drive revenue growth by identifying new business opportunities in the area sphere of operations through an integrated security solutions approach
  • Ensure labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A – Register
  • Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
  • Identify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
  • Effective people management and maintain excellent employee motivation, performance management and engagement
  • Ensure maintenance of customer service levels and address customers’ requests and complaints promptly
  • Facilitate continuous training programs for response crew to meet customer service levels in line with statutory authorities requirements
  • Ensure quality and professional execution of external customer training in line with laid down statutory authorities requirements
  • Ensure strict compliance with the G4S Health and Safety golden rules, minimum standards and all related policies
  • Support and implement health and safety initiatives at the lowest level and carry out pre-deployment and continuous risk assessments of sites to ensure that they are safe working environment
  • Coordinate/Investigate Health and Safety incidents to identify the root course and implement preventive measures
  • Ensure incident reporting takes place as per procedure
  • Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety
  • Identify and reward good safety behavior and ensure there is a fatigue management plan in place where necessary

The Ideal Candidate:

Knowledge and Qualifications

  • Tertiary Education in a Business related field and any other relevant qualification
    • Subjects in Fire & Emergency Services and Rescue Operations is mandatory
    • Training proficiency is mandatory
  • Kenya market
  • Kenya legislation
  • At least 5 years’ experience in Fire Protection & Fire Rescue Operations
  • Proven business acumen

Technical Skills

  • Financial Acumen
  • Conflict Management
  • Negotiation
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products
  • Emergency response training skills

Behavioural Skills – Management

  • Awareness of the marketing environment
  • Delivering strategy
  • Driving change
  • Leading people
  • Delivering performance
  • Working with complexity
  • Managing professionally
  • Customer focus
  • Collaborating and Co-operating
Method of Application
Interested and qualified? Go to G4S on careers.g4s.com to apply

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