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United Nations Office at Nairobi (UNON): Information Technology Assistant (two positions), Nairobi : Apply Now

Recours 4 Kenya

Organization Name:

Job Category: IT

Job Location: Nairobi

Application Deadline: June 13th 2018

Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. UNON supports the programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services. The posts are located in the Division of Conference Services (DCS).

Under the direct supervision of the Chief of the Information Technology Unit, the incumbents will perform the following duties:


1. End User and Conference Support:
1.1 Assist in monitoring service desk operations, logging of trouble tickets, categorization into incidents, problems and requests, servicing of calls, escalate where necessary and ensure timely resolution;
1.2 Support meeting operations including requirements definition, resource planning, preparation, setup, delegate support and eliciting feedback for continual improvement;
1.3 Assist in recruiting and supervising interns and short-term staff to assist with the workload during peak periods;
1.4 Coordinate with the Information and Communication Technology Section (ICTS), the Enterprise Application Centres and external vendors on the resolution of trouble tickets.

2. System and Database Administration:
2.1 Performs system and database administration on DGACM Systems and 3rd party Commercial Off-the-Shelf (COTS) applications including the Digital Signage system;
2.2 Apply the latest patches and upgrades to applications;
2.3 Participates in regular meetings with the users and developers on proposed changes and enhancements to the systems;
2.4 Assists in implementing projects at the Nairobi Duty Station;
2.5 Develop training materials and conduct training for new and existing users in the use of DGACM applications;
2.6 Prepare and maintain technical documentation and user manuals;
2.7 Monitor the usage and user-satisfaction of applications and make recommendations for improvement.

3. Application development and support:
3.1 Participates as a member of the applications development team in the full software-development lifecycle (SDLC) including feasibility study, systems analysis, design, development, quality assurance, implementation, training, documentation and maintenance of new moderately complex systems;
3.2 Ensures that all web applications adhere to UN Policies on access control and minimum security requirements for public-facing websites of the UN Secretariat;
3.3 Maintains the underlying Virtual Machine infrastructure;
3.4 Prepare software development coding standards;
3.5 Provide guidelines and ideas on introduction of new technologies.

4. Perform other relevant duties as assigned.


– Professionalism: Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Ability to perform a wide range of application software development and maintenance tasks under minimum supervision; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.

– Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’ ideas and expertise; Is willing to learn from others; places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

– Technological Awareness: Keeps abreast of available technology; Understands applicability and limitation of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.


High school diploma or equivalent is required.Supplemental training in Computer Science, System Administration, Database Administration, Service Operations, System Analysis, Software Development, or other related IT field is required. ITIL Service Operation, Prince2 Foundation/Practitioner, CompTIA, MCSD, MCDST, MCITP, CCNA, Agile/Scrum and other relevant IT certifications are highly desired. MUST have passed the United Nations Administrative Support Assessment Test (ASAT) or the Global General Service Test (GGST) at Headquarters or an equivalent locally-administered test at Offices away from Headquarters.

Work Experience

A minimum of seven (7) years of relevant and progressively responsible experience in the Information Technology field specifically in the areas of system/database administration, service desk operations and software development is required. Proven experience in web technologies in a LAMP environment (Linux, Apache, MySQL and PHP) including HTML5, CSS, Javascript, Drupal 6,7 & 8 Content-Management System (CMS) application development is required. Knowledge of mobile app development is desirable.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another UN official language is an advantage.


Evaluation of qualified candidates for this position may include substantive assessment which may be followed by a competency-based interview.

Special Notice

Appointment against these posts is on a local basis. These posts are funded for an initial period of one year and may be subject to extension. External candidates will be considered only when no suitable candidates from the duty station are identified. The candidates are responsible for any travel expenses incurred in order to take up the appointment.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening.

On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira “Need Help?” link.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.


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